Senior Project Manager, Innovation and AI - ADM Value Rabat 2026

## Overview ADM Value, a subsidiary of the TESSI group, is a leading company in customer relations and experience, operating in 8 countries across 18 production sites. The company is seeking to recruit a **Senior Project Manager in Innovation and Artificial Intelligence** on a permanent contract (CDI) in **Rabat**. This position aims to lead digital transformation and AI projects across the group's call centers in Morocco, Senegal, and Spain.

## The Organization **ADM VALUE**, a subsidiary of the TESSI group, is a leading company in customer relations and experience. It boasts a strong presence in 8 countries and 18 production sites, committed to delivering innovative and high-quality solutions to enhance customer experience. The company employs over 8000 collaborators and prides itself on a growth rate of 8.5%, reflecting its continuous commitment to innovation, quality, and customer satisfaction.

## Advertised Positions - **1 position**: Senior Project Manager, Innovation and Artificial Intelligence - **Grade**: Undefined (Private) - **Specialties**: Innovation, Artificial Intelligence, Project Management, Digital Transformation, Information Technology, Data Analysis, Human Resources, Quality. - **Location**: Rabat (with regular travel to company sites in Morocco, Senegal, and Spain).

## Eligibility Requirements - **Educational Level**: **Bac +5** degree (Engineering school, Business school, or University). - **Professional Experience**: **5 to 10 years** of experience in call centers, operational transformation, consulting, or the deployment of digital/AI solutions. - **Project Management Experience**: Proven experience in managing cross-functional projects. - **Technical Skills**: Good command of AI techniques applied to customer relations, including: - Generative AI (LLM) - Natural Language Processing (NLP) - Speech & Text Analytics - Conversational Agents - Robotic Process Automation (RPA) - **Languages**: Fluent French, professional English essential, Spanish desirable. - **Personal Abilities**: Transversal leadership, excellent communication, consulting and customer-oriented approach, strong analytical and structural capabilities, pedagogy and change management, pragmatism and results-orientation, curiosity and love for innovation. - **Required Personal Attributes**: Respect for rules, desire to persuade, emotional distance, perseverance, need for work, teamwork, commitment to work, organization.

## Important Dates - Announcement Date: Today (Original publication date) - Application Deadline: **September 01, 2026**

## Benefits and Advantages - Permanent employment contract (CDI). - Paid initial training. - Attractive salary package: motivating fixed salary, unlimited bonuses, transport allowance, and meal basket. - Access to the National Social Security Fund (CNSS) and Compulsory Health Insurance (AMO). - Exclusive benefits through partnerships: discounts on products, services, entertainment, etc. - A stimulating work environment that encourages collaboration, progress, and personal development.