Bilingual Back-Office Customer Service Representative (French/English) - Marketing Call Center Rabat

## Overview **Marketing Call Center**, a leader in customer relationship management in Morocco, is opening applications for **10 positions** as Bilingual Back-Office Customer Service Representatives (French/English) in **Rabat**. This is a permanent contract (CDI) position requiring night shift work, with a focus on written processing of international customer requests.

## The Organization **Marketing Call Center** is a Moroccan company with two decades of experience in customer relations, outsourcing, and omnichannel management. The company acts as a strategic partner for major Moroccan, European, North American, and Asian brands, offering high value-added services supported by over 700 talents. The company's culture is characterized by collaboration, trust, team spirit, proximity-based management, and the encouragement of innovation and performance.

## Advertised Positions - **Bilingual Back-Office Customer Service Representative (French/English)**: **10 positions**, for night shift work in a quiet, 100% written environment, in **Rabat**.

## Key Responsibilities - **Omnichannel Written Processing**: Handling French and English-speaking customer requests via email, chat, or ticketing systems (e.g., Zendesk, Salesforce). - **Analysis and Resolution**: Studying customer files, identifying issues, and providing accurate and tailored solutions. - **Database Management**: Accurately entering, verifying, and updating information in the Customer Relationship Management (CRM) system. - **Administrative Support**: Ensuring document accuracy and following up on files until closure, while adhering to deadlines and quality standards.

## Eligibility Criteria - **Bilingual Proficiency**: Excellent level (C1/C2) in both French and English, with impeccable grammar and spelling. - **Excellent Written Skills**: Ability to draft clear, professional, and empathetic written responses. - **Availability**: Ability to work regular night shifts. - **Personal Skills**: Organized, autonomous, strong analytical spirit, and ability to focus. - **Education**: Baccalaureate degree minimum. - **Experience**: A first successful experience in back-office customer service, email customer support, or supervision is a plus. - **Required Experience**: **1 to 3 years**.

## Important Dates - Announcement Date: **2024-05-15** - Application Deadline: **2026-08-13**